Exchange & Refund Policy
3-Day Exchange Window
You can request an exchange within 3 days of the date you receive the product.
Cancellations
An order can be cancelled any time before it is processed for delivery. Once the delivery has been processed, the order can no longer be cancelled.
Condition for Exchange
An exchange is only possible if all tags, labels and packaging are intact, exactly as they were when the product was delivered to you.
Damage in Shipment
If a product is damaged in shipment, you must let us know within 24 hours of receiving it. Any damage or defect raised after 24 hours will not be entertained.
Wrong Item Received — Full Refund
If you receive an order that is different from what you ordered, we refund the full payment. No questions asked. You must let us know within 24 hours of receiving the product; any query raised after that timeframe will not be entertained.
Unboxing Video — Compulsory
A product-opening video is compulsory for any exchange or refund. Without a proper product-opening video, no exchange or refund query will be entertained.
Record a continuous video from the moment you begin opening the sealed parcel until the product is fully unpacked, and keep it until you are happy with your order.
Getting in Touch
For any query, call or message us on +91 98199 97129 or email theluxuryyard1@gmail.com.